Our Returns Policy

Returns Procedure

We hope you will be totally satisfied with your purchase. However, if you are unhappy, we will refund your purchase.

Step1 : Inform us in writing, by email (sales@cootesbm.co.uk ), if you wish to return your order within fourteen working days. Please state the reason for returning and if you would like a refund or exchange.
 

Step 2 : We will then contact you and agree on the course of action to be taken.
 

Step 3 : All goods must be returned in its original packaging and include the delivery docket to:

Cootes of Ballygawley                                                                                                                           
83-87 Main Street                     
Ballygawley   
Co. Tyrone
BT70 2HD

Step 4 : As soon as we receive the goods we will either send you an exchange or a refund as agreed. Provided items are returned within 14 days of purchase and the items are in a resalable condition.

Restrictions may apply to -

• Sale Items
• Jewellery
• Handbags
• Personalised Items

All goods must be returned in a perfect and resalable condition, with all original product packaging intact!

The cost of returning the goods is at your expense (unless stated otherwise), we recommend using a recorded postal service.